Return & Refund Policy – Heritez Foods
Effective Date: March’2026
At Heritez Foods, we take great pride in the quality and authenticity of our products. Each item is carefully prepared, packed, and delivered with the utmost care. Due to the nature of our food products, our return and refund policy is outlined below.
❗ No Returns on Food Products
For safety and hygiene reasons, we do not accept returns on food items once they have been delivered under regular circumstances..
This policy ensures that all our customers receive products that are safe, fresh, and uncompromised.
✅ Eligible Refunds & Replacements
We are happy to assist you if your order meets any of the following conditions:
- You received a damaged product
- You received the wrong item
- Your order is missing items
In such cases, you may be eligible for a replacement or refund.
📸 How to Request a Refund or Replacement
To help us resolve your issue quickly, please:
- Contact us within 3 days of delivery
- Provide your order number
- Attach clear photos of the product and packaging
📧 Email: Heritezonline@gmail.com
Once reviewed, we will:
- Offer a replacement, or
- Process a refund to your original payment method
⏱️ Refund Processing Time
- Approved refunds will be processed within 5–15 business days
- The time taken for funds to reflect may vary depending on your payment provider
🚫 Non-Eligible Situations
We are unable to offer refunds or replacements for:
- Change of mind after purchase
- Minor variations in taste, texture, or oil separation (natural in traditional products)
- Delays caused by shipping carriers
- Incorrect shipping address provided by the customer
🌡️ Product Quality Note
Our products are made using traditional methods and natural ingredients. Slight variations in:
- Color
- Texture
- Oil separation
are completely normal and do not impact quality or safety.
❤️ Our Commitment
Your satisfaction matters to us. While we maintain strict policies due to the nature of our products, we are always here to support you and ensure you have a positive experience with Heritez Foods.
📞 Contact Us
If you have any concerns or questions, please reach out:
Heritez Foods
📧 Email: Heritezonline@gmail.com
📍 Canada